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Buying BTC from Xcoins and got charged without recieving (Reddit Bitcoin)

I tried buying btc from Xcoins and got charged right before they asked me for my SSN and ID. I ended up having to cancel it through customer support. They advertise themselves as a exchange you can buy up to 150$ worth of BTC without KYC. I talked to customer support and they said they would give me a refund but im not sure ill ever get my refund honestly. Does anyone have prior experience with this exchange?

submitted by /u/Parking-Benefit-4099
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